Privacy policy

This privacy policy governs the manner in which duke & duchess LLC collects, uses, maintains and discloses information collected from users, and applies to your use of our website located at “www.dukeanduchess.com” (the “site” or the “website”). If you are a resident of California, please refer to the California residents section of this privacy policy for additional information.

If you have any questions about this privacy policy, you may email us at info@dukeanduchess.com.

You are bound by this policy.

Please carefully read our privacy policy, because by using the site you consent to be bound by the terms of this privacy policy, effective the date listed above. You should also review our other terms and conditions available here, as they govern the use of our website. When used in his privacy policy, “we,” “our,” and similar terms means duke & duchess, and “you,” “your,” “user,” “customer” and similar terms refer to you.

What is contained in the privacy policy.

Described in this privacy policy is (i) the personal and other information we may collect from you when you visit our website and how it is collected, (ii) why we gather such information from you, (iii) how we use and how we may disclose it, and (iv) the choices you have regarding its use. In addition, we provide information about some situations in which this privacy policy may not apply, your use of the site, and the best ways of contacting us. If you are a resident of California, please refer to the California residents section of this privacy policy for additional information.

Changes to the privacy policy.

We reserve the right to change this privacy policy from time to time, as we add new features or services, incorporate suggestions from our customers or make other changes. We will endeavor to post any material changes to the privacy policy and/or terms of use on our site at least 30 days prior to their effective date unless we believe changes must take effect sooner to comply with law or to protect duke & duchess or our customers, users, sponsors and suppliers. In such cases, the changes will be effective upon posting or as otherwise specified. By using the site after such changes take effect, and you agree to be legally bound to abide by the revised privacy policy.

What is collected and how it is collected:

Personal information.

In order to use certain features of the site, we may collect or you may be asked to provide the following types of personal information: e-mail address, name, mailing address, telephone number, billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address, and other information we need to collect to process payment), sex, birth date, products purchased, message and gift recipients’ names, addresses, telephone numbers and email addresses (collectively “personal information”).

We collect information through the site, emails, mail, fax, and telephone, and social media applications, including when you place an order, and engage in other activities, services, products and resources we make accessible to our customers or users. For example, you may wish to register on the site to receive e-mails from duke & duchess, receive invitations to promotions, or to purchase goods or services available through the site. We need certain information from you to register you, authenticate you, and process your entries and payments. We may collect information you provide to us even if an order, registration, or other process is started but not completed or otherwise cancelled. This privacy policy does not cover information provided to duke & duchess through retail operations, except where expressly indicated. If you are a resident of California, please refer to the California residents section of this privacy policy for additional information.

Usage information.

In addition to the personal information described above, we also collect data generated by your usage of the site (“usage data”) that may or may not be associated with an individual’s identity. To the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this privacy policy. Similarly, under some local laws, certain usage data, such as ip addresses, are considered personal information. To the extent such local laws apply, we also treat the required usage data as personal information. Otherwise, usage data is not treated as personal information.

Most usage data is collected using cookies or pixel tags (also called single pixel gifs or web beacons). A “cookie” is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer or user, and to provide certain features to you. In addition, third parties may set cookies and tags through our services. We do not control such third parties or their privacy practices. Most web browsers allow you to instruct the browser to prevent the use of cookies, although doing so means you may not fully experience our site or may cause errors. The kind of information we collect includes: the pages visited on our site; the features used; how long a visitor stays; and the domain name of the site from which visitors connect to our site and the site to which visitors connect through our service. We may also collect information such as language, zip code, area code, unique device identifier, location, and the time zone where our website is accessed. Except as described above, usage data is not treated as personal information.

Third parties.

Third parties that are providing services to us may collect, or assist us in collecting, either personal information or usage data. We endeavor to require that such third parties treat such personal information and usage data in compliance with this privacy policy. If you are a resident of California, please refer to the California residents section of this privacy policy for additional information.

Age restrictions.

You must be 18 years old or older to use this website, including to register with us to receive communications or to make a purchase. We do not knowingly collect or distribute personal information from persons under the age of 18. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personal information to us, please contact us by e-mail so that we may delete the minor’s information. In addition, if we become aware that we have inadvertently received personal information from anyone under the age of 18, we will delete such information from our records.

International restrictions.

This website does not intend to market products or services to those residing outside of the United States of America. Duke & duchess does not knowingly gather or solicit personal information from non-U.S. residents through this website for marketing purposes, but if you are located outside of the U.S. and provide your email address you hereby expressly consent to receive communications from us.

Why we collect your information

We collect personal information that you give us in order to: provide information to you about duke & duchess and our products and services; notify you about upcoming features available on the site; provide other information from us and our third party marketing partners; respond to your requests for information; process survey results and contest entries; process online purchases and payments you request; filter the products and services we provide; authenticate registered customers; post your comments and for our own internal marketing and product development purposes.

How we use and may disclose your information

Duke & duchess will not use, sell or release any personal information to third parties except as described in this policy. We reserve the right to use or disclose any information in accordance with applicable laws and regulations.

While we may provide encryption and use other reasonable precautions to protect confidential information and provide suitable security, including encryption for communications conducted through this website, we do not guarantee that stored information or transmitted through the internet is secure, or that such transmissions will be free from delay, interruption, interception or error.

Personal information.

Anyone providing us their personal information grants duke & duchess the right to use their information internally without restrictions for the purposes of, but not limited to, research, marketing, and content and lead development. We use certain information from you to register you, authenticate you, and process your entries and payments, even if an order, registration, or other process is started but not completed or otherwise cancelled.

We may send you email regarding current products or projects, services and updates to the site; important changes in our terms and privacy policy; press releases and announcements concerning the products services we provide. By providing us your e-mail address, you consent to the receipt of such materials. Our third-party marketing partners may also send you special promotions and offers for related services, at their sole discretion.

if you are a resident of California, please refer to the California residents section of this privacy policy for additional information.

Usage data.

We use site usage data to develop, manage, and improve the website, and to understand how our website is used. Sometimes we may aggregate site usage data with personal information from registered customers, and may use that information to help resolve problems, analyze usage, or provide you with information about products and services we offer. We may use aggregate anonymous usage data to track use trends and thereby improve our website. We may also use this aggregated, anonymous information to develop reports that we may share with third-party marketing partners and customers.

Do not track.

We do not respond to do not track requests.

Disclosure to certain third parties.

Duke & duchess may share information we collect with our third-party partners and service providers so that they can assist use in providing our products and services to you. If we do so, we will request that they treat this information in accordance with this privacy policy.

Duke & duchess may disclose any information we have about you (including personal information) if (i) we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the website, or (ii) to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) duke & duchess’s rights or property, or the rights or property of visitors to or users of the website.

Duke & duchess reserves the right at all times to disclose any information that duke & duchess deems necessary to comply with any applicable law, regulation, legal process or governmental or law enforcement request. Duke & duchess also may disclose your information when duke & duchess determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

We may also disclose information collected on this site, including personal information, to third parties as required or permitted by law or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. For example, we may disclose information: to regulators, to law enforcement authorities who request it, to vendors who provide us with service, or to companies that may acquire part or all of duke & duchess.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with this privacy policy.

Uses and disclosures not in duke & duchess ‘s control

Third party links

We and other users of the website may provide links to unrelated third-party websites as well as links to websites owned and operated by entities with which we have contractual relationships. Such third-party services accessible via our website (through hyperlinks or otherwise) have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s terms & conditions and privacy policy prior to use. When you click on a hyperlink, a new browser window or frame containing a third party’s web site may appear in the foreground with the site remaining in the background. Any time that you move away from the duke & duchess website, including to a new window or frame, neither this privacy policy nor our other terms, such as our terms of use, will apply. Duke & duchess cannot be and is not responsible for the protection of the information you provide to other websites. You should be aware that when you voluntarily disclose personal information on other websites, such information can be collected and used by others and may result in unsolicited communications.

Advertisements on other sites.

Advertisements for our products and services may appear on third party websites around the internet. Some websites and services deliver these advertisements based upon data that has been previously collected about your past behavior online. For example, if you have viewed websites about shoes, these websites or services may display to you an advertisement for our shoes. This kind of targeted advertising is sometimes called interest-based or online behavioral advertising. It is generally not based upon your personal information, but rather, upon your online activities. We do not control such third-party websites or services on which these advertisements appear. Further, we do not control how they collect and use data about your online activities. However, you may opt-out of being tracked online by certain companies by visiting http://www.aboutads.info/choices/ or http://www.networkadvertising.org/managing/opt_out.asp.if you opt-out, you will still receive advertisements, but they will not be delivered to you based upon your behavioral data possessed by the companies from whom you have opted-out. This process relies upon an opt-out cookie, so if you delete your cookies or use a different computer, you will have to repeat this process.

How to limit the use of personal information

If you prefer not to have personal information collected from you (other than when making a purchase on our website), or to set your preferences concerning promotional communications, please follow the directions below. In addition, any promotional or marketing email we send to you will include a link to our privacy policy and a link to use to opt-out of receiving further promotional emails from us.

If you prefer that we not share personal information provided by you with third parties for promotional and marketing purposes, please let us know by emailing, writing or calling us as described below and identify the personal information that do not wish us to share. We will process your instructions as soon as reasonably practicable and in accordance with applicable law.

Emailing us at: info@dukeanduchess.com from the email address which you wish to have removed (i.e. not shared with third parties), and include your postal mailing address in the message;

These instructions, however, do not apply to non-promotional transactional messages from us. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with duke & duchess, you may not opt out of receiving these communications.

Corrections

If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to info@dukeanduchess.com . If you are a resident of California, please refer to the California residents section of this privacy policy for additional information.

Contact us

It is important for us to know what visitors have to say about our website. To contact us with your questions or comments please email us at info@dukeanduchess.com.

California residents

What is collected and how it is collected

The following identifies the categories and sources of personal information collected. When you use our website, we collect information about you through data capture forms embedded in the site, whenever you place an order or engage with other online activities, services, products and/or resources we make accessible to our customers or users. For example, you may wish to register on the site to receive emails from duke & duchess, receive invitations to promotions or events, or to purchase goods or services available through the site. We may also collect data (using cookies, trackers, and tags) about how you use our website, for example, the website from which you have just accessed our site, the pages you check out, and other actions taken on our site. We also collect your personal information when you contact us by telephone or by mail, or when you shop in stores operated by duke & duchess. When you shop in one of our retail locations, we collect information about you and your purchases including any information you provide to us in the event that you register for an account with us.

The below shows the types of personal information we might collect from you and the purposes for such information may be used.

Information you may provide to us

Type of information

Purpose

Personal details (name, title, gender, date of birth, passport number)

• Identifying you and personalizing communications with you
• Verifying your identity for security reasons
• Identifying you where we post your comments on our website

Contact information (mailing address, email address, telephone number)

• Sending you a confirmation email in connection with an order you make through the website and providing you with updates in connection with such order
• Processing your order and delivering the products you purchase to you
• Notifying you about changes to our products or services, notifying you about upcoming features available on the site, and sending you service emails relating to your account
• Managing and operating your account with us
• Responding to your requests for information
• Processing survey results and contest entries
• Direct marketing purposes, for example, to provide you with information about other goods and services that we offer that are similar to those that you have already enquired about, or to provide you with personalised offers and product selections.

Financial details (credit/debit card number, expiration date, alternate bill address information)

• Processing payments in connection with purchases made and processing any refunds / returns in the event that you need to return an item to us
• We also use this information in conjunction with your contact information in order to process and verify your payments and as part of the registration and order process

Products purchased, including measurements, size preferences, and place of purchase

• Processing made to measure orders or items requiring alteration
• Processing purchases and refunds
• Internal marketing analysis to analyze, profile, and monitor customer patterns so that we can improve our products and services
• Help us manage product availability (stock levels), resource allocation, and staffing requirements.

Information we collect about you automatically (website only)

Type of information

Purpose

Technical information (IP address, login information, browser type, operating system, time zone, browser plug-in types and versions, operating system and platform)

• Ensuring that website content is presented in the most effective manner for you and for your computer
• Allowing you to participate in interactive features of our service, when you choose to do so
• As part of our efforts to keep our site safe and secure
• For internal research, marketing, and website development

Information about your visit (url, clickstream to, through and from our site (including date and time), page response times, download errors, products you viewed or searched for, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page)

• Administering the site and for internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes
• Allowing you to participate in interactive features of our service, when you choose to do so
• As part of our efforts to keep our site safe and secure

When we collect personal information from you, we will only do so when needed for fulfillment of one of the purposes set out above (or, as necessary, for the defense of legal claims or the fulfillment of a legal obligation to which we are subject).

Categories of personal information collected in the last 12 months

The following identifies the categories sources of personal information collected within the last 12 months, the sources of such information, the business or commercial purposes for which such categories were collected, and the categories of third parties with which we share such information.

Category of information

Source

Business or commercial purposes

Categories of third parties with which information is shared

Identifiers: name, title, postal address, unique personal identifier, internet protocol address, email address, account name, driver’s license number, passport number

You (and when you use our website to make purchases, your computer)

Verifying your identity and communicating with you regarding your order and responding to your requests

Sending you a confirmation email in connection with an order you make through the website and providing you with updates in connection with such order

Processing your order and delivering the products you purchase to you

Processing any refunds / returns in the event that you need to return an item to us

Managing and operating your account with us

Ensuring that website content is presented in the most effective manner for you and for your computer

Allowing you to participate in interactive features of our service, when you choose to do so

As part of our efforts to keep our site safe and secure

For internal research, marketing, and website development

Administering the site and for internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes

Ecommerce service providers that provide fulfillment, customer service, ecommerce platform hosting, fraud prevention, and maintenance

Point of sale service provider for processing payments and managing inventory

Communications service providers that provide email communications technology

Common carrier and courier services

Commercial information: products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

You (and when you use our website to make purchases, your computer)

Analyzing and monitoring customer patterns so that we can improve our products and services

Managing product availability (stock levels), resource allocation, and staffing requirements.

Ecommerce service providers that provide fulfillment, customer service, ecommerce platform hosting, fraud prevention, and maintenance

Point of sale service provider as part of records of purchases

Internet or other electronic network activity information: internet protocol address; login information; browser type; operating system; time zone; browser plug-in types and version; operating system and platform; URL; clickstream to, through and from our side (including date and time); page response times; download errors; products you viewed or searched for; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); methods used to browse away from the page

You (and your computer)

Ensuring that website content is presented in the most effective manner for you and for your computer

Allowing you to participate in interactive features of our service, when you choose to do so

As part of our efforts to keep our site safe and secure

For internal research, marketing, and website development

Administering the site and for internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes

Allowing you to participate in interactive features of our service, when you choose to do so

As part of our efforts to keep our site safe and secure

Service providers that maintain the functioning and security of our website

Website analytics service providers

Geolocation data

You (and your computer)

As part of our efforts to keep our site safe and secure

Ecommerce service providers that provide fulfillment, customer service, ecommerce platform hosting, fraud prevention, and maintenance

Audio information,

Visual information

You

You (via security cameras)

Assisting in your telephone inquiries

Security monitoring in our physical stores

Customer service providers

N/a

Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences

You

Our sales staff draw on their experiences providing services to you in order to suggest new products that have become available or in order to respond to your inquiries about our products

N/a

Categories of information sold or disclosed in the preceding 12 months

We have not engaged in the sale of personal information of California residents, and we will not sell such personal information in the future. As noted above, we share personal information only for the purposes described in this privacy policy.

As noted above, we have shared certain categories of personal information with third-party service providers in the last 12 months, which categories are listed again below:

• Identifiers, such as name, title, postal address, unique personal identifier, internet protocol address, email address, account name.
• Categories of personal information described in subdivision (e) of cal. Civ. Code section 1798.80 not included above: signature, physical characteristics or description, telephone number, state identification card number, bank account number, credit card number, debit card number, or any other financial information
• Commercial information: products or services purchased
• Internet or other electronic network activity information: internet protocol address; login information; browser type; operating system; time zone; browser plug-in types and version; operating system and platform; url; clickstream to, through and from our side (including date and time); page response times; download errors; products you viewed or searched for; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); methods used to browse away from the page
• Audio information

We do not sell the personal information of minors under 16 years of age. You must be at least 18 years old to use this website.

As a California resident you have the following rights:

• To request a list of the cateogries of personal information we collect, use, disclose, and sell
• To request the specific personal information about you that we collect, use, disclose, and sell
• To request the deletion of your personal information we collect or maintain
• Not to be discriminated against for exercising your rights under California law

In order to exercise your rights as a California resident:

Please send your request to us in one of the following ways:

• Through our website at the contact us link – please choose “ccpa request” under the ‘reason’ drop down menu to ensure a timely response
• Via email at info@dukeanduchess.com

We will respond to the above types of information requests made by the above methods within 45 days of receipt. You are entitled to exercise your right to make the above requests up to two times every 12-month period.

Process for verifying a consumer’s request 

We will verify any consumer’s request to exercise the right to know or the right to request deletion using the following process:

• Whenever feasible, we will match, or will engage a third-party identification verification service to match, the identifying information provided by you to the personal information that we maintain already on our systems.
• We will generally avoid requesting additional information for the purposes of verification. Only if we are unable to verify your identity or residency from the information already maintained by us will we request additional information from you. The additional personal information collected will only be used for the purposes of accurately verifying your identity in order to effectively allow you to exercise your rights under the ccpa and for the purposes of fraud prevention. Once we have satisfied these purposes, we will delete the additional personal information collected from you as soon as practically possible, except as required for compliance with our ccpa record-keeping requirements and applicable law.
• If you are an account holder with us, we will ask you to provide us with your e-mail. If we suspect fraudulent or malicious activity on the password-protected account, we will not comply with the request to know or the request to delete personal information until further verification procedures have been satisfied.
• If you do not have an account with us, we will require you to provide us with data points that ensure that we can verify your consumer request to a reasonable degree of certainty.

Exercising the right to know. If you are requesting to know the categories of personal information collected, we may require two data points to be provided by you that match two of the data points that we maintain. However, if you request to know specific pieces of information, a higher bar for verification is required (a reasonably high degree of certainty), which may require us to match three data points of information provided by you with three data points that we maintain in our records together with a signed declaration under penalty of perjury that you are the individual whose personal information is the subject of the request. We will maintain all signed declarations as part of our record-keeping obligations under the ccpa.

Exercising the right to request deletion. If you submit a request that we delete your personal information, the level of reasonable certainty that will be required through our verification process will depend on the nature of the personal information being requested to be deleted. For sensitive personal information, we will require that three data points provided by you match three data points we maintain in our records along with a signed declaration under penalty of perjury. For all other kinds of personal information subject to a deletion request we will collect the requisite data points consistent with a reasonable degree of certainty standard described above. We will act in good faith when determining what standard to apply when verifying all consumer requests.

Inability to verify a request

If we are unable to verify your identity to a degree of certainty as required by the ccpa through any reasonable method, we will state that we are unable to verify in a written response to you along with a reason as to why there is no reasonable method by which we can verify your identity. We will evaluate our methods for verifying the identity of all consumers who request to know or delete personal information on a yearly basis.

Household requests

If all the consumers of a household jointly request access to specific pieces of information for the consumers of the household or deletion of the household’s personal information, we will comply with the request if we can verify the identity of all members of the household pursuant to our procedures for identity verification described above.

Authorized agents

As a California resident, you may designate an authorized agent to act on your behalf to make a request under the ccpa, such as requesting disclosure of any personal information sold or collected by the company; or requesting deletion of such personal information. If you use an authorized agent to exercise your various rights under the ccpa, we may require that you provide your authorized agent with written permission to exercise your various rights and to verify your own identity with us through the processes described above. If your authorized agent does not submit proof that they have been authorized by you to submit verified requests for disclosure and deletion, we reserve the right to deny such a request that we have received and will explain to your authorized agent why we have denied such request.